The UK's Largest Online Retailer of Trophies, Medals & Awards

Tel:0345 319 1111 Monday to Friday
from 8:30am to 5pm

Due to increased order volumes, orders are being dispatched within 7-10 working days from the date of order.

Delivery Information

FREE Delivery on Orders over £100 (UK Mainland only)

Delivery is free on all orders over £100 to the UK Mainland. Any orders under £100 are subject to a small delivery charge of £6.99. We also offer an economy £3.99 delivery service, via Royal Mail, on a range of some of our lower value orders. Please see the Timescales section below to see our dispatch times.

Royal Mail

Economy Delivery

Courier Service

1 Hour Delivery Window

Order Total Order Total
Location £0 - £25 £25+ £0 - £99.99 £100 - £250 £250+
UK Mainland £3.99 N/A £6.99 FREE FREE
Northern Ireland
£3.99 N/A £10.99 £5.99 FREE
Scottish Highlands
AB44-56, FK 17-22, G83,
IV1-28, IV30-39, KW1-3,
KW5-14, PA21-33,
PA35-40, PH18-26,
£3.99 N/A £10.99 £5.99 FREE
Scottish Islands
HS1-9, IV40-51, IV55-56,
KA27, KA28, KW15-17,
PA20, PA34, PA41-48,
PA60-78, PH42-44, ZE1-3
£3.99 N/A £10.99 £5.99 FREE
Channel Islands,
Scilly Isles
and Isle of Man
JE, GY, IM, TR21-25
£3.99 N/A £10.99 £5.99 FREE

Courier Service

  • Order Tracking
  • Accurate Delivery Date
  • 1 Hour Delivery Window
  • SMS & Email Notifications

Free on orders over £100
(UK Mainland Only)

Processing Timescales

We aim to process and dispatch orders within 7-10 working days. Please note, if artwork is required on glass awards the dispatch timescale is from acceptance of the final approval. If you require your order for a specific event date, please do get in touch with us.

Please Note: Standard delivery days (also referred to as working days) are Monday to Friday and exclude weekends and bank holidays. To arrange a Saturday delivery please call our Customer Support Team to discuss any additional charges for this service.

Delivery Options

Economy Delivery - On a select range of our lower value products it is possible to select our Economy Delivery option. These goods will be sent via Royal Mail 24® at a charge of £3.99. Please note that tracking and dated 1 hour delivery windows are not available with Royal Mail deliveries.

Courier Delivery - If your order value is over £25, or if you'd like a quicker delivery following dispatch, it is possible to select our Courier Delivery option. Your order will be sent via DPD at a charge of £6.99. DPD will email to confirm a 1 hour delivery window on the next working day from your order dispatch confirmation email. 

Ireland, Highlands and Islands

Some more remote parts of the UK and the Republic of Ireland are more difficult and expensive to reach. If you live in any of these then you will incur a small surcharge on the delivery cost and you may at times have to wait a little longer for your order to arrive.

Sorry, No Collections

Trophy Store is the UK's largest retailer of trophies, medals and awards. We deliver orders direct to customers throughout the UK. To keep our costs competitive we do not have retail outlets, as such it is not possible for customers to collect orders directly from our warehouse premises.


Due to the current uncertainties surrounding Brexit, and the potential delivery issue this may cause, we have unfortunately had to temporarily suspend delivery to all customers outside of the UK.

We would like to apologise to all our valued EU customers. This is only a temporary move. We are working hard to find a solution and we are looking forward to serving you again very soon.

Trophy Store has partnered with DPD Pickup to offer you a Click and Collect service, making your online shopping experience even more seamless. If you are not going to be at home when your delivery is due, selecting Click and Collect at the checkout allows you to specify a preferred DPD Pickup point for you to collect your parcel at your convenience.

Click and Collect

DPD Pickup

Order Total
Location £0 - £99.99 £100+
UK Mainland £6.99 FREE
Outside the UK N/A N/A

Watch this short video to find out more


Click and Collect FAQ's

How Does Click and Collect work?

If you wish to collect your parcel from one of the 2,500 DPD Pickup points please select Click and Collect at the checkout. You will then be prompted to enter your location or postcode and be provided the DPD Pickup points nearest to you.

How can I track my order?

You will receive an email/text when the parcel is despatched. Simply click through the link to track your parcel.

When will my parcel arrive?

Your parcel will be delivered to your specified DPD Pickup shop the next day by 12 noon.

How will I know when my order is ready to collect?

You will receive an email or text message with your Pickup pass and details of your chosen Pickup points address and opening times.

What do i need to take when I collect my parcel?

You will need to take your Pickup pass and photo ID (this is either a photo driving licence or passport).

The following types of ID are not accepted:

  • Student ID
  • UK citizens's ID
  • Bus pass
  • Work pass

What should I do if I lose my Pickup pass?

Your parcel number will be in the email/text that your received when the parcel was despatched. Visit and enter your parcel number and your home postcode. From here you can click to download your Pickup pass.

How long will my parcel be held for at my chosen DPD Pickup point?

Your parcel will stay in the store for up to 7 days, so you can collect at a time to suits you.

How much is Trophy Stores Click and Collect service?

Our Click and Collect service costs £6.99, this if for mainland UK only. Unfortunately there are currently no DPD Pickup points in Ireland, the Channel Isles and the Isle of Man.