Cancellation of Orders & Returned Goods

If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.

The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.

Please ensure that the goods are suitably packaged to prevent damage in transit, we recommend the original packaging these were sent to you in. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).

Your right to return or cancel goods to us does not apply to any items that have been engraved or customised specifically for you.

Policy for Faulty Goods

If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.

We must be notified of any damaged or faulty goods within 14 days from receipt of the order. To notify us, please email us images of the internal and external packaging the award arrived in, an image of the delivery label and images of the awards.

We will not be liable for any damage or fault reported after this time as we cannot guarantee how the awards have been handled or stored.

If you have received incorrect awards, we must be notified of this within 7 days from receipt of the order.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

How do I Notify You

You should email us at info@trophystore.co.uk to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 0345 319 1111.

When sending returns please address the package to:

Trophy Store
Returns Dept.
Infinity House
B79 7TA

Please ensure your package is returned within the 14 day limit.