The UK's Largest Online Retailer of Trophies, Medals & Awards

Tel:0345 319 1111 Monday to Friday
from 8:30am to 5pm

Stay Safe We are open for business and processing orders as usual.
Coronavirus FAQs

Coronavirus FAQs

Welcome to our coronavirus (COVID-19) FAQ's page. We’ve put together these FAQs to help you understand how we’re managing the situation with coronavirus pandemic, if and how it might affect your order, and what we’ll be doing to ensure it's business as usual. We’ll continue to update this page as and when the situation changes. For now, #StaySafe ♥

Are you still open and delivering orders?

Yes, we’re open. We always want to make sure we’re doing the right thing for all our customers, staff and suppliers and so at the moment, our staff are either working from home or following social distancing guidance and extra hygiene practices in our warehouse.

Are your delivery timescales currently affected?

At the moment, we're taking a little longer than we'd usually like to get your order to you. You should expect your order within 7 working days. If or when the current coronavirus situation changes, we’ll of course update our website banners and social media channels, as well as emailing you directly if you’ve already got an order placed with us.

If you need an order for a specific date, please continue to add these to the 'order notes' section at checkout. If not, our customer support team are on hand ready to respond to your emails or pick up your call from their sofas and dining room tables.

Are products being made and delivered safely, with no risk?

We’re taking this situation incredibly seriously, we are expanding on the already high standards of hygiene within our warehouse and work facilities. We’re doing extra cleaning in areas where supplies enter our warehouse, where your parcels are taken by couriers, and at all other areas where we have lots of contact with products.

Can you deliver to someone else?

Whether you are holding a virtual end of season presentation awards, online family quiz or want to say thank you with a trophy or gift, we'd be happy to package it safely and send it straight to the recipients door. Just tell us their address when you place your order.

Can my order be left in a safe place, even if I’m supposed to sign for it?

Our delivery partners DPD and Royal Mail understand our customers want to limit their contact with other people. We can safely say that, wherever possible, they’ll leave your parcel in a safe place of your choice.