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Customer Service Advisor

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Working at Trophy Store Current Vacancies

Customer Service Advisor

Would you like to work for the UK’s largest retailer of trophies, medals and awards? Trophystore.co.uk Ltd, is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth. If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then this could be just the job for you. You’ll be joining our office-based team to provide full support for our customers across two businesses within our ecommerce group.

In this busy role, your key responsibilities will include:

  • Responding professionally to phone calls, emails, live chat and social media activity
  • Handling general customer enquiries and giving product advice
  • Accurately processing customer orders and taking payments
  • Liaising with third party suppliers and couriers
  • Tracking deliveries and orders
  • Arranging quotations and discounts
  • Returned orders and out-of-stock products

Skills and experience required:

  • Proven previous history of office-based customer service experience
  • Excellent verbal and written communication skills with outstanding telephone manner
  • Ability to work under own initiative whilst still being part of a multi-tasking team
  • Well organised and able to manage time efficiently
  • Ability to focus and maintain accurate attention to detail in a fast-paced environment
  • Proficient user of MS Word, Excel and Outlook
  • 5 GCSE’s grade C/4 or above (or equivalent) including English & Maths
  • Knowledge and experience of ecommerce would be beneficial

Benefits include:

  • Being part of a growing business in a growing sector
  • Regular development reviews and mentoring
  • Pension scheme
  • 28 days holiday (incl. bank holidays) plus yearly incremental increases
  • Eye care vouchers
  • Cycle to work scheme
  • Great location with free on-site parking
  • Friendly, enthusiastic team ethos
  • Employee of the month benefits
  • Social and Team Building events
  • Staff discounts
  • All day refreshments - tea, coffee and filter water
  • Doughnut, cookie, pizza days . . . and more!

Working hours are 40 hours per week: Monday - Friday 8:30am - 5:30pm with a 1 hour break.

Interested? If you’re comfortable in an environment driven by continuous improvement and can see yourself fitting in with our exciting, ever-evolving business, then please send us your up-to-date CV. We’ll then email you our online supporting application form for you to complete and return without delay. This advertised position may close early if the right applicant comes along.

***** NO RECRUITMENT AGENCIES PLEASE *****

Location: Tamworth, Staffordshire
Salary: Upon Application
Contract Type: Permanent/
Full Time
Sector: Customer Service

How to Apply

Please send a copy of your CV and a covering letter marked for the attention of the Personnel Manager to: careers@trophystore.co.uk


Other Vacancies

We are also currently recruiting for the following other vacancies:

Warehouse Operatives

Stock & Operations Manager