The team at Trophy Store strive to continually offer the very best in customer service. To ensure we achieve the highest level of customer satisfaction we have teamed up with Trustpilot who ensure we get honest and impartial reviews by actively encouraging all our customers to have their say. Below are just a few of the comments we have received from the thousands of satisfied customers that we serve all over the UK every year.
Quick turnaround
The staff member I spoke with on the telephone & via email was both polite & efficient in processing my order. The proofs came through very quickly as id the amendment that had to be made due to an error on my part, thank goodness for proof checking!! The trophies arrived 2 days after my approving the proofs.
Fantastic Service
I ordered my trophies in preparation for an annual project and was amazed to be told i would have them the next day. Cannot fault service which i why i have become an annual buyer.
They do what they say on the tin!
Trophy store have been very good - they contact you promptly with any queries on orders and respond with the art work in a day or two.
Medals a go-go
Prompt, efficient and helpful both online and over the phone.We got our medals and trophys on time. Delivery service excellent
outstanding service
Excellent transaction - a very caring customer service to ensure the very best possibledelivery for the customer - Old fashioned service well done
Would definitely recommend!
I've used Trophy Store for a few years and have never been disappointed. Their trophies are of a very high quality and always delivered in time for the special event, when sometimes I order with little notice. Brilliant. Will definitely be using them next year!
Great products backed up with excellent service.
Great service by email and phone, had a significant order for twenty different items and all delivered within 5 days and exceeded expectation - excellent value.
Delighted
After seven seasons of football I was given the responsibility of buying the end of season awards. I found it very easy to browse the catalogue and add the engraving text. We had our awards ceremony last Saturday and everyone was impressed with the awards. Delivery was quick and the prices reasonable.Many thanks from a very happy customer.
Great experience and product.
This was an easy transaction, the items arrived quickly and exactly the same as their picture, always a bonus. Would use this company again.
Fantastic service!
Brilliant service from the phone call ordering to the parcel arriving!
Very quick delivery and the products were great value for money
The whole process was quick and easy. There was a great range of medals to choose from and they look like they are worth more than they cost! The medals arrived very quickly and I would order from this site again.
Very good service, quick and professional
I really cannot fault the level of service Phil and the team provide. I have now used Trophy Store for 3 years running for the AIR Competition and every time they deliver perfect glass trophies on time!This year was quicker and better than ever!Richard
Incredible service and great value! I Always use trophystore
I run a local poker league and have used poker store for 3 seasons now and will continue to use them as they are unbeatable for value, quality and customer service
Very nice little trophy which made my grand daughter very pleased to receive
I wanted to praise my grand daughter she went fishing with her grandad and not only did she catch two fish before him but they were a good size my husband took photos and said she might win a trophy wrong thing to say to an eight year old unless you can follow through so was delighted to find this trophy site and have a trophy engraved for her to treasure
brilliant service and fantastic product range,will use again,thank you
Great online store,great value for money and quality products in every way
Fantastic quality
I'm so pleased with my purchase, for the small amount we paid for the gold horse head medals I thought they would be plastic, when they arrived I was so pleased to see lovely gold shiny metal medals with lovely quality ribbon. There's going to be some very happy kids when they see them!
great speedy quality service.
I visited the web site then called. The gentleman advised me and helped me complete my order. I will certainly be using the service again.
Excellent products and service - will use again
Response to emails and request to process order quickly was first class. Products purchased were excellent. Packaging great - I don't do reviews often but this company deserve it. Superb. Thank you.
Best trophy for any winner
My daughter had an award from school which needed to be returned this summer (2014) I wanted to give her something to remember the experience. The trophy which I chose and received was better than expected. can't wait to see her reaction when the school presents it to her...This time for keeps!!! excellent quality and value for money.
Very Professional
Very pleased with the trophy and with all my dealings wit Trophy store. Everyone was very impressed with the trophy, good quality.
Good product at a reasonable price
The order arrived in good time and the engraving was done nicely.I am happy with the service. I was informed at all times when the order was to be delivered.
really good quality
very happy with product
Great service and product.
I found the service very efficient and the medals and trophy arrived on time and is of good quality.
Great trophy, easy to order.
Website was easy to navigate and I found what I wanted and ordered it without a problem. Service was pretty quick too and I was pleased with the trophy that I had ordered.
Wonderful trophies.
My children are really looking forward to getting their medals and trophies. They came prompt and are very good quality.
Excellent service, quality produces that are well packed
Good website to choose products and when I required fast delivery this was done with minimum fuss. Excellent experience.
desrves a trophy!!
Ordered 2 medals as a joke present for a 40th wedding anniversary, they are brilliant...far too good to give away as a joke present.
An excellent all round service from ordering to receiving the goods.
I was able to select medals from a wide variety and to customise my order to suit the purpose of the event. The website was easy to use and my order was dispatched much quiker than the estimated 10 days delivery. I will be using this company again.
Top marks to Trophy Store!
Great quality, great service. Easy to use website and speedy delivery in excellent packaging. If you`ve got somebody to award choose a trophy from Trophy Store you won`t find a better quality item anywhere!
Outstanding customer service
I couldn't recommend Trophy Store highly enough. They're quick to respond to queries and the turnaround for items is fantastic. When I realised I'd made an error on the award plaques, they were able to get replacements out to me within 24hrs. The customer service in general was brilliant and I felt like my custom was genuinely important to them. Top marks.
Excellent all round!
I ordered lots of medals and trophies for my Music department. I thought the value for money was great, the order came within a week (despite containing lots of engraving) and the quality of both the medals and trophies was much better than I was expecting. I would highly recommend them!
Helpful, efficient and great quality!
Great value for money, friendly service and quick delivery. Recommend to anyone.
brilliant
from the initial enquires over the phone to our missing order via post, we can't fault your company, always accomadating and friendly. Trophies have arrived and are perfect.Many thanks
excellent very good service
top class service very friendly and reliable staff, good price
Fantastic service
I recently purchased a very large order with the Trophy Store however, I left the website unattended for some time and it crashed on me but Phil from the Trophy Store was so kind and understanding and allowed me to type it up and he took care of the rest. Have since re-ordered with the Trophy Store and will continue to do business with them. Would recommend this company.
Diamond Gift
I bought the red diamond shaped paper weight and had an inscription on it for the 15th. wedding anniversary of my nephew & his wife. They were delighted at such a personal gift.
Delivered on-time , no problems.....great.
Would use again , good communications , delivered on time and good as ordered , would happily use again.
Professional and helpful
I can't thank the Trophy Store enough for their outstanding service. Helpful, professional and quality products and a reasonable price.
good service items as described
Ordered bronze hockey medals they were as described and I was very pleased with them. Arrived promptly too
Fantastico
This site offered me great choice great value arrived on the day stated and with in the time they stated will get more from tropy store every time
