Customer Testimonials
The team at Trophy Store strive to continually offer the very best in customer service. To ensure we achieve the highest level of customer satisfaction we have teamed up with Trustpilot who ensure we get honest and impartial reviews by actively encouraging all our customers to have their say. Below are just a few of the comments we have received from the thousands of satisfied customers that we serve all over the UK every year.
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I would definitely recommend!
When I first tried to make my purchase, I had some difficulty with the payment process. The following morning TropyStore telephoned me unprompted to see if they could help.The colour of trophy I ordered was not available and again the firm contacted me to say they had quality checked the silver and were not happy with the result and would like to offer me an alternative to ensure I wasn't disappointed.I ordered gold and although the silver was preferable, the gold were very nice and for the price I paid, surprisingly good quality. Delivery was fast and I was kept informed by email every step of the way.The quality of customer care was exemplary though and I would use them again and recommend them to anyone in the market for this kind of product.
Steph, 16/04/2013
Excellent service and very fast delivery, couldn't have been better.
There are lots of different trophies to choose from in a wide price range so finding the right one was pretty straightforward. From the time it's ordered I was kept fully updated with how my order was progressing. This was possibly the best online shopping experience I've had.
Stuart, 16/04/2013
Golf weekend just got better
The trophy's I bought are fantastic and great value for money. If you want a good trophy at great price then Trophy Store is the place to go. Thanks.
Keith, 16/04/2013
Great customer experience
My order was small but handled by the team as if it was larger. The people I spoke to were helpful, personable and knowledgeable. I would definitely use this company again.
Heather, 16/04/2013
Equestrian event
The trophies were good and the engraving was excellent. Would recommend your company to anyone.
Pam West, 16/04/2013
Excellence
What a company alwalys kept in the know and speedy service
Baris, 15/04/2013
Great service for a difficult customer
I wanted a medal with engraving back and front. Richard was very patient and set out to check the answer. when he phoned back he was most helpful and I got the product that I wanted. Thank you
Christine, 13/04/2013
Great products, Quick service.
Trophies are of good quality and of a good price. Excellent service.
William, 12/04/2013
Nice Products
Good quality & delivered on time.
StuartH, 12/04/2013
Superb Quality and Value for Money.
Fast service; Super Quality; Value for Money; Would Recommend Trophy Store to All My Friends and Contacts!!
Brian Gotts, 12/04/2013
Really Good Service
Very good selection and reasonable prices well done
Marty, 12/04/2013
Great service.
Great from start to finish. Would recommend to anyone
David, 11/04/2013
Ronseal!! Exactly as it says it will be...
Delighted with product and service. Simple... Straightforward & Highly Recommended. Thanks!
Peter, 11/04/2013
very good communication and good product!
Very good would use again thank you
Simon, 11/04/2013
Perfect
I bought some of these for Year 13 Leavers Ball awards and wasn't expecting much as they seemed really small and not great quality on the website - but when they arrived they looked so much better, really really gorgeous and brilliantly done - thank you so much!!!
Rosie, 11/04/2013
Great fast service
Will use them every time.
Stuart, 11/04/2013
Fantastic service, great communication and smart looking trophy.
The service was fast and the trophy was nicely engraved. I would happily use the Trophy Store again.
Lorna, 11/04/2013
Exactly what I wanted
My daughter had won a school trophy but it will have to be returned at the end of the year so I decided to buy her one to keep. Really impressive trophy, good quality, good engraving, delivered quickly, exactly what I was after. She was thrilled and so am I.
Emma, 11/04/2013
Excellent communication flow
I received many emails regarding the stage of my order and when it was going to be delivered. Large choice of products.
katherine, 11/04/2013
Great fast delivery
This was an easy transaction!!!!!! Great product....fast delivery!!!!!
Veronica, 10/04/2013
Perfect ! Customer service second to NONE! Quality
Ordered our awards , and over a bank holiday weekend, they arrived a few days after! Perfectly packed , and quality goods ! Manager needed one more award so then used the fast track service and was very pleased and happy with the overall service ! Satisfaction garenteed !! Will be using you again guys and gals! Tip top !
terry, 10/04/2013
As usual - good quality and fast delivery
I needed to order the trophy for one of the poker tournaments ( again) and as usual Trophy Store happened to be the best choice. Good quality, value for money and fast delivery!
Lukasz, 10/04/2013
fast delivery and good quality products
my order arrived exactly as wanted within about 2 days along with regular updates about delivery time
Julia, 10/04/2013
First time we have used Trophy Store but very pleased!!
The two trophies I ordered were delivered very quickly and exactly as requested.Both are of much higher quality than I expected!
jon the bursar, 10/04/2013
Very good would use again
Very good service 2nd time have use them and would use again.
Mark, 10/04/2013
Good service
Item ordered was not it stock so they called to discuss alternatives and propmptly prepared & delivered.
Raju, 10/04/2013
Fantastic Service from order to delivery
As a first time customer i was a little scepticale of ordering on line so placed my order over the phone, which only took around 5 minutes. The process could not have been any easier and the advisor was extremely helpful.Recieved emails stating where my order was up to and even a specific time when it would reach me, and it did.The products i recieved where realy good quality and helped make the event a success, will definatley be using Trophy Store again and highly recommend this service. First Class
Simon, 10/04/2013
Wow - so professional
Very impressed with the customer service we received and the speed at which the trophies were engraved and despatched. Superb quality and exactly as we wanted it on the artwork that we sent. Would highly recommend and will use again. Good value for money also.
Sheena, 10/04/2013
good value good service
trophy store gives good service and the value for money is great. I'd recommend to others.
martyn, 09/04/2013
Excellent Service
I was most happy with the sale, we managed to get just the right trophy to celebrate our colleague's retirement and he was very pleased indeed. Thank you for helping us to mark the occasion in style.
Nick Kent, 09/04/2013
Excellent value for money & service.
Trophy Store have an excellent range of products with something for everyone and for every budget too. Quality of products are second to none and the service is exceptional.
Jamie Roberts, 08/04/2013
A Business That Really Cares!
I was most impressed with the level of service from Trophy Store. I phoned them twice with queries and was treated to accurate, helpful and friendly advice, I was a bit concerned about buying on-line but when the trophies arrived (delivered quicker than I expected) I was pleasantly surprised. They were every bit as good as I had hoped. I wish all businesses offered the same service and value. This firm deserves to do well. I purchased the trophies on behalf of the male voice choir and will be using them again. I am NOT associated with this firm in any way, other than being a very satisfied customer.
Mr John Rhodes, 07/04/2013
friendly helpfull and efficient
Excellent telephone skills when i explained what i wanted my order was repeatedback to me to double check tthey had all the details correct my order arrived promptly well packed so nothing was damaged i would certainly use them again and be happy to recomend them
Audrey, 07/04/2013
Excellent
They called me proactively to discuss my specific questions and requirements on an order, just to make sure. Delivery was on time and product excellent. Thank you!
Emma, 06/04/2013
Great Service..Great products
Ordered medals and trophies for a dancing show and was thrilled will all items, and the prompt service received..
Kasha, 05/04/2013
Exceptionall service
My son won a trophy in school so i wanted to have one to keep the service i recived my fantastic kept me informed all the way from when i oreded till it was at my door if my son win's an other ill defo be back again thanks for the VIP service
Darren - Ellesmere Port, 05/04/2013
fantastic service! love the cup
I would recommend this company to all my friends Brillant !
donald w lawrenson, 05/04/2013
Very good service.
Easy to use website - Great communication - quick delivery - good product - very pleased.
James, 04/04/2013
Great Medals - Quick Delivery
Many thanks. love the Winner medals for our event :)
Louise, 04/04/2013
no problems
very efficient communication of order status
Mr Alastair Davidson, 04/04/2013